FAQs
We’ve tried to answer all the questions you might possibly have, but if there’s something we haven’t covered, just click here and ask.
How can I be sure the barrels are clean?
All barrels are thoroughly cleaned with F10, a vet hospital grade disinfectant. You could eat your dinner off them – literally.
How do I know the food is fresh?
The packing facility is dark and cool to regulate the temperature and maintain freshness. Food is packed into barrels as soon as it arrives from the manufacturer, and it’s shipped to you within six weeks.
Where is Man’s Best made?
Right here in Australia. So you’re reducing your impact on the environment by eliminating overseas transport straight away. Also, it’s been carefully researched and developed over three years by specialist vet nutritionists, so you can be assured it’s a high-quality, grain free dog food that’s great for your pet.
What if my dog doesn’t like it?
No problem. Send the barrel back to us, we’ll send the money back to you. Over 95% of dogs love the taste of Man's Best though, so you’re probably going to be alright. Money back guarantee details here.
What if I forget to leave my barrel out?
No problem, we’ll just pick it up next time. We’ll take a $15 deposit from
your credit card, to be returned when we have the barrel back to be cleaned.
What if I’m not home when you deliver?
So long as you leave it somewhere obvious, there’s no problem . Or, if you’d rather we deliver it to your workplace (or anywhere else for that matter) please let us know in the notes section of your order.
Can I change the recipe for my next delivery?
Yes you can. Just log-in here, and change your order.
What if I have some food left in my return barrel?
That’s fine, our driver will check the barrel and add any leftovers into the new barrel they’re dropping off. If this continues to happen however, you might want to change the frequency of your order.
When will my dog food be delivered?
On a Wednesday, at whatever frequency you’ve chosen.
What if I am going away on holiday?
Log-in here, and hit the ‘paws’ button on your ‘manage my subscription’ page. I know, dreadful - but we couldn’t resist.
How do I cancel the service?
No problem. Log-in here, visit the ‘manage my subscription’ page, and cancel the subscription. It takes 24 hours to process, then it’s done.
If you have any specific question about delivery, they may be answered here,
but if not please contact us here, and ask.
